Refunds take different amounts of time depending on the payment method, but are usually: Credit/debit card: 5-14 working days Third-party payment platforms (e.g. PayPal, Yandex.Money): 1-7 working days Bank transfer: 7-10 working days If you have not received your refund after the expected time, please contact us through customer service.
2. Common reasons for failed refunds
Incorrect bank account information or invalid card number. The payment account is abnormal or closed. The third-party payment platform is processing late. Solution: Please confirm the status of your payment account and contact your bank or payment platform.
3. How can I check the status of my refund?
Log in to your account, go to “My Orders”, and click “Refund Details” to check the status. If you need further assistance, please contact （sales@cnlaunch.com） and include your order number.
